FAQs
Custom Printing (Cards, Stickers, Tumblers, Glass Cans)
Q: Do you have a minimum order?
A: Most of our products have no minimum order, so you can order as little as one piece. However, some items such as business cards and stickers have a minimum order of 50 pieces.
Q: Can you design for me if I don’t have a logo?
A: Yes! We offer simple design support to help bring your idea to life. Custom design services are also available if you need full branding.
Q: What file format should I upload?
A: We recommend high-resolution PNG, JPG, or PDF files. If you’re unsure, just send what you have and we’ll check it for you.
Q: How long does it take to complete my order?
A: Standard turnaround is 3–10 business days depending on the product and quantity. We’ll confirm your timeline once your design is approved.
Q: Do I get to see a design before printing?
A: Yes — we always send a design preview for approval before production to make sure everything looks perfect.
Q: Are your products waterproof?
A: Our stickers are water-resistant, and our vinyl designs. However, we recommend proper care to ensure longevity.
Drinkware (Tumblers & Libbey Glass Cans)
Q: Are the designs permanent?
A: We use high-quality permanent vinyl for a long-lasting finish for glass can
. However, proper care is important to maintain the design.
Q: Are the cups dishwasher safe?
A: No — we recommend hand wash only to protect the design.
Q: Can I customise each cup with different names?
A: Yes! Name personalisation is available for an additional cost.
Workshops
Q: Do I need to bring anything?
A: We provide all materials, tools, and equipment. You may bring your own laptop/iPad or Cricut machine if you’d like.
Q: Is the workshop beginner-friendly?
A: Yes! Our workshops are designed for complete beginners — no experience needed.
Q: Can kids join the workshop?
A: Yes, but we require a parent or guardian to stay as some tools involve cutting and heat.
Q: Are payments refundable?
A: Deposits are non-refundable, but we may allow transfers to another session depending on availability.
Photo Booth Hire
Q: What is included in your photo booth package?
A: Our packages include setup, backdrop, props, custom print design, instant prints, digital copies, and an on-site attendant.
Q: How much space do you need?
A: We typically require around 3m x 3m space for setup and guest interaction.
Q: Do you travel for events?
A: Yes — we service Port Hedland and surrounding areas. Travel fees may apply for other locations.
Q: How far in advance should I book?
A: We recommend booking as early as possible, especially for busy dates.
Orders & Delivery
Q: Do you offer shipping?
A: Yes — we ship Australia-wide.
Q: Do you offer local pickup?
A: Yes — pickup/delivery is available in South and Port Hedland.
Q: Can I rush my order?
A: We may offer express turnaround depending on availability — please message us first.
Q: How do I contact you?
A: You can reach us via our contact form, email, or social media. We aim to respond as quickly as possible.
Q: Do you offer bulk discounts?
A: Yes! Discounts are available for larger orders — feel free to message us for a custom quote.